Restaurant Res
System Overview

Restaurant Res System Overview

This section provides a high-level overview of how the Restaurant Res system works from a restaurants perspective. First, the restaurant would create a new user account as an Admin. Next, you would create, setup, and configure your restaurant page. You can add all of your available table slots and store items. You can also specify which tables reservable and which store items are for sale and in stock. Customers can then start placing orders and making reservations online.

There is an annual fee for restaurants to use the reservation system. Click the link below to learn more about the fee.

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When setting up your restaurant page, there are some concepts that are worth mentioning. First, the concept of 'Restaurant' refers to the uppermost object that will store everything else underneath it. The next levels are 'reservable item groups' which are a way of grouping reservable items.

Within groups, you can specify what type of items you want to reserve. You can specify different rates and settings for each type. Next, add the individual reservable items to your page and associate them to their relevant types. If you need help setting up your page or have a lot of items, we can help! Just email us at

Other things to setup with your page include adding employees and any discounts you would like to offer customers.

Now that your page is all setup and ready to go, decide if you want customers to shop and make reservations directly at or if you want to add the reservation system to your website. It's really easy to add the reservation system into your website using the plugin feature. To learn how to do this, check out the plugin page which explains how.

Learn More About the Plugin

Orders, Reservations, and Receipts

As customers start to make purchases, there are three things that the purchases will result in: orders, reservations, and receipts. Each of these will have a unique number once a customer checks-out and completes their purchase. An order includes everything that a customer had in their shopping cart covers the entire purchase. An order might have just a reservation, or it might include multiple reservation reservations, and some store items. Each item reserved in the purchase will get its own reservation number. Store items that were purchased will get one receipt number per order and covers all of the store items on that order. As an admin or employee, you can search for purchases based on each of these numbers and can easily navigate between items on an order.

Receiving Orders, Reservations, and Payments

Once your are all setup, you are ready to start receiving orders and reservations! You can setup email and text alerts within the system to let you know when new reservations and purchases are made. The Restaurant Res system is mobile device friendly so customers can purchase items and make reservations from their favorite device whether it's a desktop, laptop, tablet, or smartphone.

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Managing Orders, Reservations, and Cancellations

Now that you are receiving orders and reservations, it's time to view and manage them. There are several self-service reports available within the system. You can set specific report parameters, generate the report, and then download it in Excel or PDF format. Detailed sales reports are available as well as a customer list report which provides customer level information based on customers that have made purchases with you.

Managing orders, reservations, and receipts within the Restaurant Res system is easy. Simply search for an item and make any neccessary updates. Reservation changes are also easy to do. Simply pull up the reservation, click on 'Change Reservation', search for another available item and then submit the change. Amounts will automatically be adjusted after changes or updates have been made. You can also override any amounts on orders, reservations, and receipts if needed.

Cancellations happen. Thankfully, the system provides an easy way for cancelling orders or reservations. If a customer made payments and is due a refund, this will be identified within the system. Admins and employees can then easily issue a refund to customers using PayPal. Refunds may result from an order or reservation change, or because of a cancellation. To learn more about how cancellations work, click the button below.

Learn More About Cancellations

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